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Frequently asked questions
 
Tour

Q: What is the next step, after I made a reservation with you?
A:

After receiving your acceptance of tour, price and payment procedure, we will immediately make necessary arrangements which normally take about 2 working days. We will then send to you confirmation by e - mail with your booking status. You will then require to settle a 30% non refundable deposit in order to guarantee your reservation. The remaining balance can be settled upon your arrival in Myanmar. 


Q:

How do I participate in your tour from my hometown?
A:

Our tour starts once you arrive at the Yangon Airport in Myanmar <Burma>. You can depart from any country and start your tour upon arrival. Most common route to Yangon is via from Bangkok, Singapore, Kuala Lumpur where you can have a better connection flights from your home country. One of Journeys representatives will meet you at the arrival lounge upon your arrival.


Q:

Can I arrange my International air ticket with you?
A:

We do not recommend to do so. International air is best purchase at the point of starts. No agents in Yangon or in other country can offer you the best price. We suggest you should consult with your local travel agent to get the cheapest airfare.


Q:

What is included in your tour services?
A:

Service inclusion/exclusion is clearly mentioned in our quotation. Generally our tour includes domestic airfare, accommodation, private transfers and ground transports plus sightseeing with local English language guide. Meals, entry and zone fees are normally optional but visa fee, Intl departure tax and personal expenses such as tips, porter, drinks are excluded.


Q:

How many persons required for the tour to operate and what are the departure dates?
A: It is possible from one person and up and any days of the week since our programs are of private departure. 

Q:

What kinds of meals do you served during the tour?
A:

Breakfast is included in the room rate and serves at the hotels. Most International hotels serve buffet breakfast and standard hotels serve Continental. Lunch and dinner will be optional and if request, serve at best local restaurants with Myanmar, Chinese cuisine. European meals can be arranged at some restaurants or at hotels upon request at extra cost.

Will I receive refund in case of cancellation?
A> Cancellation made before the tour starts - You will loose deposit as
mentioned above. 
B> Cancellation made after the tour starts - Generally no refund will be
made. However in case of your health problem, emergency case a 
refund will be considered after consult with other service providers
involve such as airline, hotel, transport for their cancellation policy. 
C> Force majeure - A full refund of the unutilized numbers of the days
will be provided if tour has to suspend due to unforeseen 
circumstances which is beyond our control such as natural 
catastrophe, political unrest, and sudden cancellation of airline 
without notice or accidents. 
NOTE: The above calculation does not cover International airfare.


Q:

Do I need to change 200 FEC if we buy the tour from you?
A:

No. You don't. if you buy the tour service from us. We will assist you by providing necessary document to obtain the EVT <Package> visa. You will just attach the document provided by us when apply for a visa at the Myanmar Embassy or Consulate around you.


Q:

Can I use credit card in Myanmar?
A: All major credit card service in Myanmar has been suspended due to American Government's sanction over Myanmar.
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Hotel


Q:

Why do I have to pre-pay the room to you before check-in?
A:

You are enjoying our contract rate, thus the reservation and payment have to be submitted to us. The advantage is you get a better rate, disadvantage is you need to make pre-payment.


Q:

How do I check in at the hotel?
A:

After receiving your payment, we will notify hotel with your arrival details while providing you with confirmation by email. You may simply present this email to the hotel reception as you check-in.


Q:

Will I receive refund in case of cancellation?
A:

There are different policies that used by different hotels. Generally hotel cancellation made 7 days and less will be subject to one night hotel charge and no show will be at 100% of the total invoice.

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Visa


Q:

How can I get Myanmar Visa?
A:

At present visitors must have a valid passport with an EVT <Entry Visa for Tourist> prior to enter Myanmar. EVT can be obtained at any Myanmar Embassy or Consulate offices with validity for 28 days. Application forms in duplicate with three-passport size photos are to be submitted with a fee of US$ 20 equivalent in their respective currency. There are two types of Visa EVT <FIT> and EVT <Package>. 

EVT <Package> - valid three months from the date of Issue and require a tour confirmation letter from an authorized travel agencies in Yangon

EVT <FIT> - valid one month from the date of Issue but require no tour confirmation letter. 

Latest development - In a move welcomed by the travel trade, free independent travellers <FIT> visiting Myanmar no longer must exchange Foreign exchange certificates <FEC> as previously required by law. 

Visa-on-Arrival - Can be arranged for those countries where Myanmar Embassy or Consulate office does not exists and willing to purchase an inclusive package tour from us. Some special arrangement also be made upon request for those who have difficult in obtaining Myanmar visa irrespective of the country. In which case please do contact our office for special arrangement. 


Q:

Can I get visa online?
A: Yes! You can get visa online through <www.myanmarvisa.com>
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Other Related Question


Q:

Can I bring my mobile phone into Myanmar?
A: At present the local GSM network does not support global network. Therefore using your global mobile phone is not possible in Myanmar. If you brought your mobile phone into Myanmar then you just have to leave with the custom department upon your arrival and reclaim before departure.

Q:

How can I be contacted from my home?
A:

After your tour confirmation with us we send you the list of all hotels that you were booked during your stay in Myanmar with their contract address, with phone and fax numbers which you may leave to your contacts at home. However some hotels may not have facilities to communicate Internationally. In this case we will be more then happy to relay your message by mean of fax or phone through our Yangon office.


Q:

How can contact my home from Myanmar?
A:

Overseas calls can be made through IDD phones available at Telephone booths and hotels. Internet interactive service is currently not available in Myanmar however e-mail can be available at most hotels and internet cafés in Yangon. Once you are in up country excess via email is getting limited however IDD fax service is available at most hotels in up country.


Q:

What about the medical precaution?
A:

It is better to bring your own required medicine that you use daily basis. We have AEA and SOS International standard medical service provider which is dependable. There are several foreign trained local medical doctors and 24 hour Clinic around big cities like Yangon and Mandalay however treatment can be rather limited in other remote region.

 

 

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